Water damage steps to take right now. We're on call when you need us.
Local team. On call 24/7. Clear next steps.
Direct to our 24/7 York Region dispatch.
If water is actively spreading, calling us is the fastest next step — our 24/7 emergency line is staffed around the clock. If you have a moment, these steps can help limit the damage while you wait.
- Insurance-friendly documentation
- Local York Region crews
- Restoring properties across Ontario since 2004
- End-to-end coordination — extraction through rebuild
What To Do Right Now
If water is actively spreading, call us first. If the situation is stable, work through these steps while you wait.
- 01Stop the source if it is safe — main water shutoff or appliance valve
- 02Turn off electricity to affected rooms at the breaker
- 03Avoid contact with contaminated or sewage water
- 04Move valuables, electronics, and documents only if it is safe
- 05Take photos and short videos of the visible damage
- 06Call True Restoration for emergency help
Emergency Water Damage Services
Water Extraction
Removing standing water from basements, floors, and contained spaces
Structural Drying
Drying drywall, framing, subfloors, and finishes after extraction
Moisture Checks & Monitoring
Readings during and after the dry-out
Basement Flood Cleanup
Extraction, drying, and cleanup after basement flooding
Burst Pipe Cleanup
Water removal and drying after a pipe failure
Leak & Overflow Cleanup
Appliance leaks, sink overflows, ceiling leaks
Sewage Backup Support
Safe cleanup, decontamination, and documentation
Repairs & Reconstruction
Drywall, flooring, finishes — coordinated end-to-end
A Calm, Professional Response When It Matters
Water damage is stressful. What helps is a calm response, clear next steps, and a local crew on the way.
- A 24/7 emergency line for York Region
- Clear guidance from first contact, even before we arrive
- A York Region crew — neighbours, not a contractor pool
- Cleanup, drying, repairs, and restoration coordinated end-to-end
- Photos, notes, and moisture readings captured for your adjuster
- Insurance-friendly documentation, with the level of detail your claim needs
"We had a flood in our basement and he came and took care of everything — extracted the standing water, set up mitigation and structural drying, helped coordinate the repairs and rebuild, and even came back to clean the carpets."
— Lisa Marshall · Ontario
What Happens After You Call
You call our 24/7 emergency line.
Staffed around the clock — weekends and holidays included.
We gather the key details.
What's happening, where, and how urgent.
We coordinate dispatch.
A crew is matched to the job and on the way.
We help stabilize, document, and plan the cleanup.
From extraction through restoration.
Clear Documentation
for the Insurance Process
Many water damage situations involve an insurance claim. We capture the kind of detail your adjuster looks for, so the back-and-forth is shorter and the picture is clearer.
What we document on every job
- Water source and entry path
- Affected rooms, surfaces, and contents
- Timestamped photos and short videos
- Moisture readings where relevant
- Materials affected — drywall, flooring, insulation, contents
- Work performed and dates
- Notes from on-site assessments
Water Damage Restoration Across York Region
Our crews live and work in York Region. We move as quickly as drive time allows, day or night.
Crews dispatched daily across Markham · Vaughan · Richmond Hill · Newmarket
Frequently Asked
Should I call or fill out the form?
If water is actively spreading, call. The form is best when the situation isn't actively worsening or you'd prefer to send details online.
Is your line really 24/7?
Yes. Our emergency line is available around the clock, every day of the year — weekends and holidays included. When you call, we move to coordinate response from our local York Region team.
How fast can someone arrive?
It depends on where the crew is and the time of day. Our team lives and works in York Region, so we move as quickly as drive time allows. We'll give you a realistic window during the call.
Can you help with insurance documentation?
Yes. We capture photos, notes, moisture readings, and the kinds of details adjusters look for, so you have clearer information to work with.
Do you handle sewage backups?
Yes. We support sewage backup cleanup with appropriate care, decontamination, and clear documentation.
What areas do you service?
York Region and surrounding areas, including Markham, Vaughan, Richmond Hill, Newmarket, Aurora, East Gwillimbury, Georgina, Whitchurch-Stouffville, and King.
"I cannot stress the diligent and efficient methods of Gordon Birkett and his team. They were ready and prepared as soon as we needed them, and completed each job in a professional manner."
— Sam Nassar · Ontario
When You're Ready, We're Ready
Call when it's safe. We're on call, day or night.